frequently asked questions
how do I know my therapist will be right for me?
I offer a free 15-minute phone consultation so we can get to know one another before beginning to work together. you can also book a consultation if you are looking for more information about our services or have questions about the therapy process.
what if I can’t find a session time that works for my schedule?
I offer flexible hours and will do my best to accommodate your scheduling needs. please reach out to me directly at robyn@aplacetopause.ca if you are having difficulty finding a session time that works for you.
therapy looks different for everyone. there is no expectation for how much time you commit to therapy. you are welcome to attend on a weekly basis or check in as needed. we will create a treatment plan that fits your specific needs and feels good for you.
how often should I attend therapy?
at this time, sessions are held virtually. if you want to meet in person, please connect with us and we can discuss other available options that are suitable for your therapy needs.
what if I want to attend my session in-person?
sessions must be cancelled with 48 hours notice or a cancellation charge will be applied. no-shows are billed for the full session fee. we understand that life happens - emergencies and extenuating circumstances will be discussed on a case-by-case basis.
what is your cancellation policy?
we do not offer direct billing to insurance companies. please contact your benefits provider in advance to find out if Registered Psychotherapy is included in your benefits package.
do you directly bill my insurance?
there are a limited number of sliding scale spots available. sliding scale rates are offered based on financial need and for brief-service only to ensure that affordable therapy is accessible for everyone who needs it.
are sliding scale rates available?
the rate you are charged includes operations and expenses that are incurred outside of your 50-minute session time; this includes treatment planning, research, training and professional development, as well as making it possible to offer accessible therapy options. additionally, due to the emotional nature of the work, it is recommended your therapist see a maximum of 25 clients each week as their full case load; this helps your therapist show up prepared, emotionally well, and wholly present to offer you the support you deserve.
please view the graph below to better understand the cost of therapy.
